Returns & Exchanges

SOGNA is proud to offer quality fashion, sports and accessories. We hope that you are fully satisfied with your SOGNA product.

SOGNA is committed to complying with all obligations under consumer laws applicable to your SOGNA product. If you have any concerns about your SOGNA product, please call us on +61 02 8872 3428 or write us a E-mail.

All items returned back to us, that meet our returns criteria, can receive either full store credit or a refund (to your original payment method*), within 30 days of placing your order.

If you’re returning for store credit, we’ll cover your shipping costs. So simply book your return through the portal, select store credit, and we’ll send you a free shipping label.

If returning for a refund (to the original payment method) you’ll need to pay the $9.95 returns fee through the returns portal and your shipping label will be emailed to you shortly after.

*Please note, orders paid entirely with store credit will not be presented with the two options mentioned above and will only be offered store credit. 

For any SOGNA brides purchasing one of our bridal gowns from the Wedding Shop, these are also eligible for a full refund or store credit within 30 days.

If you’ve received something you believe is faulty, check out our Faulty Returns page here for more info.

Returns & Exchanges Process
Simply fill out the bottom section of your packing slip, indicating whether you would like to return the item or exchange for another one (please provide details).

Alternatively, you can call us on +61 02 8872 3428 or Still not sure? Get in touch via live chat or E-mail. below and we'll happily help you out. 

For your security and protection, please DO NOT include your credit card details on this form or in any correspondence.


Please send your completed form and item(s) to:

Online Returns
2138&2139 159-175 Church Street,
Parramatta Westfield NSW, Australia 2150

If you require any further assistance, please call us on +61 02 8872 3428 or write us a message.