Returns & Exchanges
Returns & Exchanges
We want you to wear it with confidence. If it isn't right, we'll make it right.
Online Orders — 30 Days
Return or exchange any online order within 30 days of delivery — free in store at Westfield Parramatta, or by post.
- In store, free: bring it to SOGNA Westfield Parramatta (Shop 2138 Menswear, Shop 2139 Womenswear) for an exchange, refund or store credit. Every suit purchased online includes a complimentary fitting and discounted in-store alterations.
- By post: email Justin@sogna.com.au or call (02) 8872 3428 with your order number and we'll send return instructions. Full-priced items are refunded to your original payment method. Sale items can be exchanged or returned for store credit.
Items must be unworn and unwashed, with tags attached and free of marks, perfume or makeup.
In-Store Purchases — 30 Days
Exchange or store credit within 30 days with your receipt, in original condition.
Not Returnable Unless Faulty
Made-to-measure and special orders, bridal gowns, altered garments, intimates, earrings and gift cards.
Faulty or Incorrect Items
Contact us within 7 days of delivery with a photo. We'll cover return postage and offer a full refund, replacement or exchange. Nothing in this policy limits your rights under the Australian Consumer Law.
How to Return an Online Order
- In store: bring the item and your order confirmation to Shop 2138 or 2139, Level 2, Westfield Parramatta — done on the spot
- By post: email Justin@sogna.com.au with your order number; we reply within 1–2 business days with return instructions
- Pack the item securely and send it to the address provided
- Your refund, exchange or store credit is processed within 5 business days of receipt