Privacy policy
Privacy Policy — SOGNA
Last updated: May 2026
SOGNA is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit sogna.com.au or shop with us in-store.
By using our website or purchasing from us, you agree to the collection and use of information in accordance with this policy.
1. What Information We Collect
We may collect the following types of personal information:
Information you provide directly: - Name, email address, phone number, and postal address - Payment information (processed securely; we do not store full card details) - Order history and purchase details - Communications you send us (emails, enquiries, feedback) - Bridal and fitting appointment details
Information collected automatically: - IP address and browser type - Pages visited on our website and time spent - Referring website or search terms used to find us - Device type and operating system
Information from third parties: - If you use a social login (e.g. Google, Facebook), we may receive your name and email - Payment processors may share transaction confirmation details
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders and manage returns
- Send order confirmation and shipping updates
- Respond to your enquiries and customer service requests
- Send marketing emails and promotions (only with your consent)
- Improve our website and shopping experience
- Comply with our legal obligations
- Prevent fraud and protect the security of our business
3. Marketing Communications
If you opt in to our newsletter or marketing list, we may send you promotional emails about new arrivals, events, and special offers.
You can unsubscribe at any time by clicking "Unsubscribe" in any email or by contacting us at info@sogna.com.au. Unsubscribing from marketing does not affect transactional emails related to your orders.
4. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Shipping carriers (e.g. Australia Post) to fulfil your order
- Payment processors (e.g. Shopify Payments, PayPal, Afterpay) to process transactions
- Email marketing platforms to send communications you've opted into
- Analytics providers (e.g. Google Analytics) to understand website usage
- Law enforcement or government agencies where required by law
All third parties are required to handle your information securely and only for the purpose for which it was shared.
5. Cookies
Our website uses cookies and similar tracking technologies to improve your experience, remember your preferences, and analyse website traffic.
You can control cookie settings through your browser. Disabling certain cookies may affect website functionality.
6. Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. Our website uses SSL encryption for all data transmitted online.
While we take security seriously, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order and transaction records are generally retained for 7 years in accordance with Australian tax law.
8. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your information (subject to legal obligations)
- Opt out of direct marketing at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au
To exercise any of these rights, contact us at info@sogna.com.au.
9. Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
11. Contact Us
For any privacy-related questions or concerns:
Email: Justin@sogna.com.au
Post: SOGNA, Westfield Parramatta, 159–175 Church St, Parramatta NSW 2150
You may also contact the Office of the Australian Information Commissioner:
Website: oaic.gov.au | Phone: 1300 363 992