Shipping, Returns & Refunds
Shipping, Returns & Refunds
Everything you need to know about how we deliver your order and how to return or exchange it if needed.
Shipping & Delivery
Complimentary Australian Shipping
We offer complimentary standard shipping on all Australian orders — always. No minimum spend required.
| Service | Delivery Time | Cost |
|---|---|---|
| Standard (Australia-wide) | 3–7 business days | Free |
| Express (Australia-wide) | 1–3 business days | Calculated at checkout |
Orders are dispatched within 1–2 business days of payment confirmation. You will receive a tracking notification by email once your order is on its way. For delivery enquiries, contact us at Justin@sogna.com.au.
International Shipping
We currently ship within Australia only. For international enquiries, please contact us directly.
Returns & Refunds
Online Orders
To be eligible for a return, your item must be:
- Unworn and unwashed, in original condition
- All original tags attached
- Free from perfume, makeup, or any sign of wear
- Accompanied by proof of purchase
Once we receive and inspect your return, we will process your refund within 5 business days to your original payment method.
In-Store Purchases
In-store purchases at Westfield Parramatta are eligible for exchange only. Cash refunds are not available.
To arrange an exchange, please visit us in store or call (02) 8872 3428.
Sale & Discounted Items
All sale items are final sale. They cannot be returned or exchanged unless the item is faulty or incorrectly described.
Faulty or Incorrect Items
If your item arrives faulty or not as described, please contact us within 7 days of receipt. We will arrange a replacement, exchange, or full refund in accordance with your rights under Australian Consumer Law.
How to Return an Online Order
- Email us at Justin@sogna.com.au with your order number and reason for return
- We will respond within 1–2 business days with return instructions
- Pack your item securely and send it to the address provided
- Once received and inspected, your refund will be processed within 5 business days
Questions?
Our team is happy to help. Reach us by phone or email:
(02) 8872 3428 · Justin@sogna.com.au
Open seven days — Westfield Parramatta, Level 2