TERMS AND CONDITIONS
Services: Local Stock - Stock is available in Sydney warehouse. Available stock levels are shown on our website.
Offshore Stock - Only samples are available in our warehouse. Upon receipt of your purchase order, we will "reserve available stock” overseas and send you final mock-ups for approval prior to decorating bulk orders.
Indent - Products are custom made for your orders. Please email details to Justin@sognau.com.au
Ordering: Email to Justin@sogna.com.au We do not accept phone orders.
Prices: All prices are exclusive of GST and subject to change without prior notice. All prices viewed online, do not indicate that you have a valid quote. Please make sure that all quotes are valid. All local stock quotes/orders are EXCLUDING freight charges and GST, subject to Satchel and Carton Rates. All Offshore stock order and Indent orders are INCLUDING domestic freight to the delivery address of your company. This shipment cannot be split and must be delivered at the same time. Please advise if there is any third-party delivery address to enable us to re-quote correctly. We reserve the right to review the price upon sighting the correct purchase order and final artwork for the job. Samples:
Offshore Stock/Indent orders: The first pre-Justin/counter sample is free of charge with an official PO. We will charge the cost of each additional sample as a result of any changes instigated by the customer. This is subject to confirmation at time of order by contacting Justin@sognau.com.au
Reserve Stock: Holding stock or future dated orders with a PO may be put on hold for a maximum of 48 hours only. After 48 hours, the orders will no longer be applicable. A full payment after 48 hours will guarantee your stock. Back Orders: Customers will not be charged for any backorders until the backorder is ready to ship. At this time, all backorders will be charged at the current list price. All backorders are subject to freight charges. New Waves has the right to discontinue any product at any time even if it has been backordered.
Acceptable artwork requirements: Please supply all artwork electronically in vector format (AI/EPS/PDF) with PMS colours specified. All text must be outlined.